Privacy Policy

H2O Hygiene Ltd has the facility to capture your data (name, telephone and email address) through our data capture form on our website. This data is temporarily held within our hosting provider who’s data server is held within the EU. This data is solely used for call back purposes if a visitor chooses to complete our contact web form if they are interested in hearing more about our services. The data is NOT then transferred to a marketing platform to send marketing campaigns. The data is then permanently destroyed if the visitor is no longer interested in the services H2O Hygiene Ltd have to offer. The data will only be migrated over to our cloud based CRM & billing system in the event that the visitor becomes a paying client of H2O Hygiene Ltd.

Your data is never sold to any third party companies.

The policy: This privacy policy notice is for this website; and served by H2O Hygiene Ltd, 41 Landywood Lane, Cheslyn Hay, Walsall, WS6 7AJ and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:
• “I”, “our”, “us”, or “we” refer to the business, H2O Hygiene Limited, sometimes referred to ask H2O Hygiene.
• “you”, “the user” refer to the person(s) using this website.
• GDPR means General Data Protection Regulation.
• ICO means Information Commissioner’s Office.

Your individual rights
Under the GDPR your rights are as follows:
• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO [] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR.

We are registered with the ICO – our registration number is ZA494218.

Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement. All data is stored within a secure server held within the EU.

Email marketing messages & subscription
We use an email marketing service, Mailchimp, to fulfil our email marketing campaigns. The campaigns are sent to relevant Client Data Segments that are split by existing clients for relevant communications and to prospective clients with legitimate interests.

Data Stored for billing purposes
We hold all client data, both B2B & B2C, within our cloud based CRM & invoicing system. We hold, Name, Email Address, Company Address, telephone number and financial information. The system is hosted on an encrypted server held within the EU and is password protected.

Data Retention period
We hold all captured data on our system for as long as the client is “Active” and 12 months after the contract is cancelled. As soon as the contract is cancelled, expires or does not proceed, then the contact’s name and email address will be removed from the system, leaving the company transaction information on our system for 7 years for HMRC reasons. Industry required compliance reports are retained for 5 years. Your data is never sold to any third party companies.

Our website is linked to Google Analytics to track visitor behaviours in order to help us improve our services and information shown on our website. Google Analytics records visitor IP addresses.

How to make changes to your data (including deletion)

Please send an email request to