As Account Manager, you will be responsible for managing H2O’s existing client base, tending to all client requirements and establishing your relationship with the client as a priority. You will report directly to the Head of Operations.
Day to Day Expectations
Supplemental pay types
See more detail about the role below.
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It is important that we all work towards the highest service delivery and meet the requirements of our role in the business. Your key measures of success will be:
We welcome our clients into our family at H2O, there’s a reason that our customers stick with us!
We’re a family business; we go above and beyond every single day.
Rely on us to be your trusted partner, providing a complete solution to ACoP L8/HSG274 compliance. We cover everything from legionella risk assessments to water treatment, remedial plumbing/mechanical tasks to end-to-end water tank replacement, we do it all.
Everyone says this, but we really mean it.
We welcome our clients into our H2O family, treating their water system(s) as if they were our own, guaranteeing both compliance and stellar service at all times.
Need something? We’ll sort it. There’s a very good reason why we have a 98% client retention rate.
By really learning and understanding all about your organisation, we’re able to fully tailor our solution to your requirements, resulting in a service that is both of the highest quality and the best value for money.
We understand that a lot is riding on getting your water hygiene right. We’re the ones who will get it right, every time.
We’re specialists, we only hire the best of the best.
However, we also build strong relationships, both with our team and with our clients, meaning that you can rest assured that all of our services will be delivered by someone you can trust and who you’ll want to have a cup of tea with, too!
We’re young and we’re agile. This means that we’re innovating in ways that the dinosaurs in the industry simply can’t keep up with.
We’re constantly developing company processes, products and services; we encourage open dialogue, welcoming suggestions and valuing input from our clients; we’re working towards ISO 9001 Quality Management System and ISO 14001 Environmental Management system, and we’re making consistent strides towards going green wherever possible, with eco-friendly vans, cycle to work schemes and more!
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