Account Manager Hybrid

Find out more about the vacancy and why you should work with H2O below.


About the role

As Account Manager, you will be responsible for managing H2O’s existing client base, tending to all client requirements and establishing your relationship with the client as a priority. You will report directly to the Head of Operations.

Day to Day Expectations

  • Carry out regular Client Review Meetings to ensure client remain ‘compliant’ with Legionella guidance
  • Attend client meetings and offer support and / or guidance as and when required by the client or business
  • Carry out regular Gap Analysis for clients and explore the opportunity to Cross Sell / Up Sell H2O Products and Services
  • Ensure existing client portfolios are retained throughout the team and account targets are met or exceeded
  • Liaise with other departments, including finance and sales, to ensure budgets and sales gross margins are met
  • Communicate with clients, sub-contractors and the Senior Management team for the most effective completion of works
  • Provide quotations for all PPM or Reactive works for your nominated clients
  • Provide clients with analytics to demonstrate contract performance


  • Monday to Friday | Full-time | Salary is up to £35,000 per year
  • Hybrid remote in Walsall

Supplemental pay types

  • Bonus scheme
  • Performance bonus


  • Water Hygiene/Legionella/Treatement: 5 years (required)
  • Account management: 1 year (required)


See more detail about the role below.


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    Key measures of success

    It is important that we all work towards the highest service delivery and meet the requirements of our role in the business. Your key measures of success will be:


    • Retain existing customer accounts
    • Meet or exceed the annual remedial revenue targets
    • Maintain Gross Margin Profit & Net Profit Margins when tendering/quoting for all works
    • Maintain high customer focus and remain number one point of call for all nominated contracts
    • Liaise with Operations to ensure all works are completed on time and within budget
    • Liaise with Operations to ensure Service KPI’s are met within the month, every month
    • Setting remedial work KPI’s and meeting these targets
    • Provide Head of Operations with monthly sales targets and forecasting across client portfolio
    • Demonstrate and reinforce core values at every opportunity
    Apply for the role

    Why choose H2O?

    We welcome our clients into our family at H2O, there’s a reason that our customers stick with us!

    We’re a family business; we go above and beyond every single day.

    Rely on us to be your trusted partner, providing a complete solution to ACoP L8/HSG274 compliance. We cover everything from legionella risk assessments to water treatment, remedial plumbing/mechanical tasks to end-to-end water tank replacement, we do it all. 


    • Our family of expert engineers, consultants and technical specialists work tirelessly to provide you with a comprehensive, market-leading and cost-effective water compliance service.
    • Water compliance isn’t a one-size-fits-all deal. We tailor our services to each and every one of our clients, ensuring that your exact needs are met at all times.
    Find out more about H2O

    The very best customer service


    Everyone says this, but we really mean it. 

    We welcome our clients into our H2O family, treating their water system(s) as if they were our own, guaranteeing both compliance and stellar service at all times. 

    Need something? We’ll sort it. There’s a very good reason why we have a 98% client retention rate.

    Cost-effective professional solutions


    By really learning and understanding all about your organisation, we’re able to fully tailor our solution to your requirements, resulting in a service that is both of the highest quality and the best value for money. 

    We understand that a lot is riding on getting your water hygiene right. We’re the ones who will get it right, every time.

    Expert delivery, family feel


    We’re specialists, we only hire the best of the best.

    However, we also build strong relationships, both with our team and with our clients, meaning that you can rest assured that all of our services will be delivered by someone you can trust and who you’ll want to have a cup of tea with, too!

    Innovation at every opportunity


    We’re young and we’re agile. This means that we’re innovating in ways that the dinosaurs in the industry simply can’t keep up with.

    We’re constantly developing company processes, products and services; we encourage open dialogue, welcoming suggestions and valuing input from our clients; we’re working towards ISO 9001 Quality Management System and ISO 14001 Environmental Management system, and we’re making consistent strides towards going green wherever possible, with eco-friendly vans, cycle to work schemes and more!

    The very best customer service
    Cost-effective professional solutions
    Expert delivery, family feel
    Innovation at every opportunity


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    Approved Safe Contractor logo
    BSRIA Member logo
    CHAS logo
    APHC logo
    WaterSafe logo
    British Assessment Bureau ISO 9001 logo
    British Assessment Bureau ISO 14001 logo
    British Assessment Bureau ISO 45001 logo

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